hq999's Privacy Policy
The security of your personal information is our top priority. This policy explains how we collect, use, and protect your data.
Introduction & Scope
hq999 is a trusted online betting and casino platform in Bangladesh. We take the privacy of our users seriously. This privacy policy ("Policy") explains what kinds of information hq999 collects about you, why it is collected, how it is used, and in what circumstances it may be shared with third parties.
By using our website or services, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please stop using our services and contact our support team.
This policy applies to all hq999 products, services, mobile applications, and related digital platforms. Persons under the age of 21 are strictly prohibited from using our platform.
What Information We Collect
hq999 collects various types of information to provide its services. This information comes from two main sources — information you provide directly, and technical information collected automatically.
2.1 Information You Provide
- Name, date of birth, national ID number, and address
- Email address and mobile number
- Account username and password (stored in encrypted form)
- Financial information — such as bKash, Nagad, Rocket, or bank account details required for transactions
- Documents uploaded for identity verification
- Information provided when contacting our support team
2.2 Automatically Collected Information
- IP address and device identifier
- Browser type, operating system, and device configuration
- Login time, page view history, and navigation patterns
- Session information collected via cookies and similar technologies
- Transaction history and gaming activity logs
2.3 Information Received from Third Parties
We may sometimes receive information through identity verification services or payment processors. This information is used solely to ensure the security of your account and the validity of transactions.
Purpose of Using Information
hq999 uses the information it collects for the following purposes:
- Account registration, verification, and management
- Processing deposits, withdrawals, and financial transactions (via bKash, Nagad, Rocket, and bank transfer)
- Providing gaming services and promotional offers
- Ensuring platform security and preventing fraud
- Age verification and ensuring responsible gaming
- Meeting legal and regulatory obligations
- Providing customer support and resolving complaints
- Improving service quality and reviewing user experience
- Sending important notices by email or message where applicable
We never sell your information to third parties. Your information is not shared for marketing or advertising purposes.
Information Sharing & Disclosure
hq999 follows a strict privacy policy. We do not share your information with any third party except in the limited circumstances below:
4.1 Service Provider Partners
Only the information necessary to perform their functions is shared with payment gateways (bKash, Nagad, Rocket, and banking partners), identity verification agencies, and technology service providers. Confidentiality agreements are in place with these partners.
4.2 Legal Requirements
Information may be disclosed under court orders, lawful requests from law enforcement agencies, or applicable legal obligations. Such disclosures are beyond our control.
4.3 Business Changes
In the event of a merger, acquisition, or asset sale, user information may be transferred. In such circumstances we will provide advance notice, and you will be informed if a new policy is adopted.
4.4 With Your Consent
In any circumstances other than those listed above, we will obtain your explicit consent before sharing your information.
Data Protection & Security
hq999 employs modern technical and administrative security measures to protect your information:
- Data transfers are secured through SSL (Secure Socket Layer) encryption technology
- Collected passwords and sensitive information are stored with strong encryption
- Regular security audits and vulnerability testing are carried out
- Only authorised staff are permitted access to personal information
- Strict access controls are maintained at data storage facilities
- Monitoring systems are active to detect suspicious activity
However, transmitting information over the internet is not 100% secure. We are committed to ensuring the highest level of protection, but we cannot guarantee complete security. It is your responsibility to keep your account password confidential and to log in only from authorised devices.
Cookies & Tracking Technologies
Cookies and similar technologies are used on the hq999 website. Cookies are small text files stored on your device that help improve your browsing experience.
6.1 Types and Purpose of Cookies
- Essential cookies: Necessary to maintain basic site functionality — such as protecting login sessions
- Functional cookies: Used to remember your preferences
- Analytics cookies: Help understand user behaviour and improve services
- Security cookies: Used to detect and prevent fraud
6.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may affect some important site functionality.
Data Retention Period
hq999 retains your personal information for as long as it is necessary or legally required. In determining the retention period, we consider the following:
- The nature and duration of our ongoing relationship with you
- The retention period required under legal, tax, and regulatory obligations
- The need for information in the event of a dispute or legal claim
- The period following account closure, as determined by applicable law
Once the specified period has passed, we securely delete your information or convert it in a way that it is no longer personally identifiable.
Your Rights & Choices
As a registered user at hq999, you have the following rights:
8.1 Right to Access Information
You may request a copy of the information we hold about you. We are committed to providing this information within the set timeframe following verification.
8.2 Right to Rectification
If any information stored in your account is incorrect or incomplete, you may request a correction. Many details can be updated directly from your account settings.
8.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, where legal obligations or ongoing disputes exist, it may not be possible to fulfil this request in full.
8.4 Objection to Processing
You have the right to object to marketing communications or certain types of data processing. Please contact our support team for such requests.
To exercise any of the rights above, please contact our support team. We will respond within a reasonable timeframe.
Protection of Children & Minors
hq999 strictly does not provide services to persons under the age of 21. We do not knowingly collect any personal information from minors.
An age verification process is carried out at the time of registration. If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the account will be closed.
If parents believe that their child's information is stored with us, please contact our support team immediately.
Third-Party Links & Services
The gaming services on the hq999 platform use technology from game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, and Ezugi. These providers may have their own privacy policies.
Payment transactions use the platforms of bKash, Nagad, Rocket, and banks. These third-party services are governed by their own terms and privacy policies, over which hq999 has no control.
You are advised to read the privacy policies of third-party services before using them.
International Data Transfers
Our servers and data processing infrastructure may be located in various countries. If your information is transferred to another country, we ensure that appropriate protective measures are in place there as well.
For international transfers, we ensure all necessary steps are taken including contractual safeguards, encryption, and compliance with applicable law.
Policy Changes & Updates
hq999 reserves the right to amend this privacy policy where necessary. For significant changes, we will post a notice on our platform and notify you by email.
If you continue to use the platform after changes have been made, you will be considered to have consented to the updated policy. We therefore ask that you read this policy regularly.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. hq999's support team is available seven days a week, 24 hours a day, in both Bengali and English.
24/7 direct chat support — log in to the platform to get started
24 hours a day, 7 days a week — in accordance with Bangladesh Standard Time (BST, UTC+6)
After a privacy complaint is submitted, we will get in touch as soon as possible and make every effort to reach a resolution. hq999 respects your right to privacy and is firmly committed to protecting your information.
Related Documents
Our other policies and terms for your reference: